Player Protection

1. Protection of Minors

With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, the Operator encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.

 

Tips for Parents:

• Do not leave Your computer unattended when logged in to Your Customer Account. Password-protect your Customer Account.
• Do not allow persons under 18 to participate in any gambling activity.
• Do not allow persons under 21 to participate in games of chance
• Keep Your username and password safe.
• Keep Your debit card(s) out of the reach of children.
• Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors
• Limit the amount of time Your children spend online and make use of filtering software to prevent Your children from accessing inappropriate material.

Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

So, if You share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, the Operator advocates You restrict their access to Our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.

 

Other Important Tips:

• Make sure that the decision to gamble is Your own personal choice.
• Establish limits for depositing, wagering and even losses before You commence gaming.

Never gamble if:

• You are younger than the legal gaming age
• It interferes with your daily responsibilities
• You are being treated or are in recovery for a dependency
• You are under the influence of alcohol or any other substance
• You are attempting to win back previous losses
• Your primary purpose is to recoup your debt with your winnings

 

2. The Gaming Contract and Privacy

To Participate, you are required to enter into a ‘Gaming Contract’ with the Operator during the registration process by submitting personal data and marking the box labelled “Yes, I agree to the Terms and Conditions”. By entering into a ‘Gaming Contract’ with the Operator You are bound by its Terms and Conditions, its Privacy Policy, promotion- or competition- specific terms and conditions, and other rules and policies relevant to Your Participation.

In turn, the Operator is committed to protecting Your privacy and ensuring the security of Your personal data. For further details, please view our Privacy Policy.

 

3. Rules of Play

Before You start gaming, we recommend that You familiarise yourself with the rules of the games and, in the case of our Casino, try Our “Practice Play” mode.

 

4. General Odds of Winning

As regards casino games, Betway ensures to, in accordance with the way in which the game is designed, payout on average a prize amounting to ninety two percent (92 %) or more of the money or money’s worth wagered to the customer. This percentage indicates the international standard distribution ratio or Return To Customer (RTC) with regard to online casino games, which is calculated according to the ratio between monies wagered and winnings. It is based on settings of the random number generator and will be achieved on a long-term and average basis. In general, the RTP ratio of casino games offered by Betway exceeds 95%.

 

5. Customer Complaints

Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring.

IMPORTANT: to ensure Your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to the Operator via the following means:

• E-mail for sports customers: [email protected]
• E-mail for casino customers: [email protected]
• Post: Rue Gretry 16-20, 1000 Bruxelles

In addition, the written communication must contain the following information:

• Your username/account number
• Your registered First Name and Surname
• a detailed explanation of the complaint/claim
• specific dates and times associated with the complaint/claim (if applicable)

NOTE: failure to submit a written communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.

Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month.

An unresolved dispute may be brought to the Belgian Gambling Commission’s attention via:

• Email: [email protected]; or
• Post: Belgian Gaming Commission, Kantersteen 47, 1000 Brussels.

Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify the Operator via the means of communication listed in the above Customer Complaints procedure.

 

Last updated: 07/02/2020 at 12:00 CET