1. Protection of Minors
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, the Operator encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.
Tips for Parents:
Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
So, if You share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, the Operator advocates You restrict their access to Our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.
Other Important Tips:
Never gamble if:
2. The Gaming Contract and Privacy
3. Rules of Play
Before You start gaming, we recommend that You familiarise yourself with the rules of the games and, in the case of our Casino, try Our “Practice Play” mode.
4. General Odds of Winning
As regards casino games, Betway ensures to, in accordance with the way in which the game is designed, payout on average a prize amounting to ninety two percent (92 %) or more of the money or money’s worth wagered to the customer. This percentage indicates the international standard distribution ratio or Return To Customer (RTC) with regard to online casino games, which is calculated according to the ratio between monies wagered and winnings. It is based on settings of the random number generator and will be achieved on a long-term and average basis. In general, the RTP ratio of casino games offered by Betway exceeds 95%.
5. Customer Complaints
Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring.
IMPORTANT: to ensure Your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to the Operator via the following means:
In addition, the written communication must contain the following information:
NOTE: failure to submit a written communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month.
An unresolved dispute may be brought to the Belgian Gambling Commission’s attention via:
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify the Operator via the means of communication listed in the above Customer Complaints procedure.
Last updated: 07/02/2020 at 12:00 CET